Terms of Use of the PitStop platform
This is an English translation provided for convenience. In case of discrepancy, the Italian version prevails.
Version 1.0 of 29 October 2026
| Platform operator | Sokom S.r.l. |
|---|---|
| Registered office | Via Camporcioni Est 18, int. 1-2-3, 51019 Ponte Buggianese (PT) |
| VAT number | 01798020473 |
| Companies register | REA PT-180377, share capital € 50,000.00 fully paid-up |
| Certified email (PEC) | sokom@pec.it |
| Contacts | info@sokom.it, tel. +39 0572 2300 |
1. Subject matter
1.1 These terms govern the use of the PitStop platform, available at pitstop.interporti.it (the "Platform"), operated by Sokom S.r.l. ("Sokom"), by the drivers who register on it (the "Users"). Use of the Platform is free of charge. The terms are deemed accepted upon registration.
1.2 Sokom is not a party to the parking service contract. The parking service is sold by the selected interport under its own terms, which the User accepts with each booking and which govern price, payment, cancellation and refund, car park rules and invoicing. For any matter relating to the parking service, the User shall contact the interport.
2. Requirements
2.1 Persons of legal age may register, on their own behalf or on behalf of the undertaking for which they work.
2.2 A User who books on behalf of an undertaking declares to be authorised to do so and to provide its billing data.
3. Account
3.1 Registration requires first name, last name, email address and password. The User undertakes to provide truthful data and to keep them up to date, since the interport's invoice and the communications relating to the parking service are based on them.
3.2 Two-factor authentication, by means of a code sent by email or an authenticator application, is mandatory. Until it has been configured, the User may manage the User's profile but may not make bookings.
3.3 Credentials are personal and non-transferable. The User shall notify info@sokom.it without delay of any unauthorised use, even if only suspected, of the User's account. In the event of loss of the password or of the second factor, access is recovered via the link sent to the email address of the account: the procedure sets a new password, deactivates the second factor, which must be configured again, and closes all open sessions.
3.4 The account allows multiple simultaneous sessions on different devices. Each session expires after 30 days; logout closes the session of the device in use.
4. Vehicle list and number plates
4.1 The User shall register in the vehicle list only the number plates of vehicles that the User is authorised to drive.
4.2 The number plate indicated in the booking is the one on the basis of which the barrier of the car park opens and must be checked before confirmation. Registered number plates cannot be modified: an incorrect number plate is removed and entered again. The removal of a number plate from the list does not affect bookings already made.
5. Permitted use
The User is prohibited from:
- a) registering with untruthful data or data relating to other persons;
- b) making fictitious bookings or bookings intended to occupy parking spaces without the intention of using them;
- c) accessing or attempting to access other persons' accounts, data or functions, or circumventing security measures;
- d) using automated tools that overload the Platform;
- e) entering in free-text fields unlawful or offensive content, or personal data of third parties not necessary for the parking service.
6. Availability of the Platform
6.1 Sokom operates the Platform with diligence but does not guarantee its continuous availability or the absence of errors. The service may be interrupted for maintenance or for causes not attributable to Sokom.
6.2 If the Platform is unavailable upon arrival at the car park, the User shall contact the interport staff.
7. Suspension and closure of the account
7.1 In the event of a breach of Article 5, Sokom may suspend or close the account after notice by email to the User, who is given the opportunity to provide explanations. In serious cases or where there is a security risk, Sokom may act immediately and inform the User afterwards.
7.2 The User may request the closure of the account at any time by writing to dpo@sokom.it from the associated email address. Sokom erases the account data within 30 days of the request. Bookings already made and the related invoices remain retained by the interports in accordance with the law.
7.3 An account with no logins or bookings for 24 months is closed automatically, following 30 days' prior notice by email.
8. Liability
8.1 Sokom is liable for damage arising from the operation of the Platform in accordance with the law.
8.2 The following fall outside Sokom's liability: the parking service and the other services of the interport, payment made with the interport's payment service provider, and damage or theft suffered in the car parks, which are governed by the interport's terms.
9. Personal data
The processing of account data is described in the privacy notice of the Platform. The processing of data relating to the parking service, payments, invoicing and access through the gates is described in the privacy notice of the interport at which the User makes the booking.
10. Changes to the terms
Sokom may amend these terms for technical, regulatory or organisational reasons. Amendments are communicated by email or through the Platform at least 30 days before they take effect; a User who does not intend to accept them may close the account at any time. Amendments required by law apply from the date provided for therein.
11. Governing law, competent court and complaints
11.1 These terms are governed by Italian law.
11.2 Where the User is a consumer, the court of the place of residence or domicile of the consumer has jurisdiction, without prejudice to the mandatory protections granted by the law of the State of residence. In other cases, the competent court is determined in accordance with the law.
11.3 Complaints may be sent to info@sokom.it. Sokom responds within 15 working days.